Frequently Asked Questions

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Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as ‘Out of Stock’ are not available for sale.

Is it necessary to have an account to shop on Australian Cart?

You can shop on Australian Cart by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Australian Cart account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.

Do you ship internationally?

Yes, we ship to selected international countries. A list of the selected countries can be found in the checkout page.

How will I know when my order has been dispatched?

We will send you a confirmation email to your supplied email address as soon as your order is dispatched.

All purchases will be dispatched by the next business day after ordering.

What is 'Australian Cart Advantage'?

Australian Cart Advantage is a stamp of quality.

You may also avail the expedited delivery* options such as Same Day/In-a-Day Guarantee (based on the location), all the while backed by Australian Cart’s 24×7 customer service.

*Shipments from locations where relevant permissions have been obtained

Returns are subject to the return policy that is applicable to the product category. Know more about return policy period applicable for different categories here.

Who do you use for shipping?

All deliveries are made using trackable Express Post through Australia Post. This service provides guaranteed delivery that is safe and efficient, and allows packages to be tracked at each stage of its journey to your nominated address for optimal security.

Shipping costs are influenced by your location and the weight of your total order. You can see the price by entering your post code into the freight calculator. This calculator appears in your shopping cart page, under the item/s you have added to your cart.

How do I receive free shipping on my order?

All orders where the combined product value within the shopping cart is $80 or more will receive free shipping!

Why is contact phone a required field at the checkout?

We use express post run by Australia Post. It is Australia Post’s requirement that the customer’s contact number is available for the parcel delivery.